Case Studies
August 11, 2021

Case #


Questioning the educational potential of digital tools with the whole educational community

In 2019, we carried out a study at Besancon, in the Planoise neighbourhood, to better determine and understand the educational and unifying potential of digital tools. That drove us to question the initial order, to broaden our field of study to replace digital tools with simple tools, to meet and bring together the diversity of educational actors in the district.

This article was originally published in French. Click here to access the original article.

The “E-education” survey is first and foremost the product of a meeting, that of the “Smart City” project manager of Besançon with the Ouishare team. It goes back to the exploration Capital Numérique (Digital Capital), a research-action that led Ouishare to the largest low-income district of Besançon: Planoise.

Our experience and our investment in the district, experienced during this research-action, provided a response to a need in the agglomeration: understand how parents are involved in the educational success of their children in kindergarten and primary school.

This need was part of the overhaul of the Digital Workplace (ENT) and was part of a large-scale program for the district, funded by ANRU +: “Planoise, district of digital excellence”. The objective of the program, which is still going on, is to use digital technology to encourage citizen participation, access to rights, educational success, local entrepreneurship, etc.

The moment when Grand Besançon proposed us to intervene in the “E-education” aspect of this large program, few actions were put into order. A sociological study was put into place in the district, a benchmark of educational platforms has been drawn up, initial specifications have been drafted, etc. All this, without a clearly defined horizon. Our mission? To start from the needs of parents and education professionals and their educational practices, to reveal the potential of digital technology where it exists, without presuming any utility in itself.

Staying on track while knowing how to welcome the reality

We started our on-ground survey, with many biases assumed from the start.

We have learned a number of lessons from this research, in terms of the content and the form of our approach.

A workshop carried out at Planoise, with residents of the neighbourhood

Digitalisation and education: I love you, I love you not

The importance of meetings and interactions


Cover of the report drawn up at the end of the investigation

In the end, this study on such a sensitive and concrete subject, in a multicultural neighbourhood if ever there was one, has given us at least as much in terms of content as in terms of form. Banking on trust and time are the keys to building strong relationships with the people on the ground, which will ensure that the issues are taken on board and mobilised for the future. On these subjects of education through and about digital technology, we are convinced that the angle of educational communities is a promising area for reflection. Or how to open up education to all the players concerned - schools, parents, associations, pupils, etc. - by articulating the roles and responsibilities of each player. - by articulating the roles and responsibilities of each one.

If you want to know more about this investigation or its aftermath, please do not hesitate to contact us here or

Read the final report 

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